Privacy Policy

Last Updated: September 17, 2026

This Privacy Policy describes how MATNAS ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, make a purchase, or sign up for our Journal and workshops at https://mat-nas.com (the "Site").

1. Information We Collect

When you interact with our Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases and workshop registrations.

Personal Information You Provide Directly:

  • Contact & Account Information: Your name, email address, shipping address, and billing address when you check out, sign up for our Journal, or register for a workshop.

  • Payment Information: Credit card numbers and payment details. (Note: This is processed securely by our payment gateway; we do not store your full credit card numbers on our servers).

  • Communication Records: Any information you provide when you contact us for customer support, custom embroidery quotes, or general inquiries.

Information Collected Automatically (Device Information):

  • When you load the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

  • As you browse, we collect data on the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

  • Fulfilling Orders & Services: To process your payment, arrange for shipping of your garments, provide you with invoices and order confirmations, and manage registrations for mending and natural dye workshops.

  • Marketing & Communications: To send you our Journal, updates on what we are gathering and making, and information about upcoming events. We only send marketing communications if you have opted in by signing up to receive the journal.

  • Site Optimization: To screen our orders for potential risk or fraud, and to analyze how our customers interact with the Site so we can improve our web operations.

3. How We Share Your Information

We share your Personal Information with trusted third-party service providers to help us run our business and fulfill our services to you:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Klaviyo: We use Klaviyo to manage our email marketing list and send our Journal. When you opt into our newsletter, your email address and interaction data (like email opens and clicks) are securely shared with Klaviyo.

  • Shipping & Logistics: We share your address and contact details with shipping carriers (e.g., USPS, UPS) to deliver your purchases.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site, such as keeping items in your shopping cart.

5. Your Rights and Choices

Depending on where you reside, you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased.

  • Opting Out of Marketing: You can unsubscribe from our Journal and marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you, or by contacting us directly.

  • Do Not Track: Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


6. Data Retention

When you place an order or register for a workshop through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at matnascommunity@gmail.com

MATNAS