SHIPPING AND RETURNS

 

: Returns

Please note the upcycled products vary in material type and color shade - as stated in each product description. If you are experiencing any issues with an item you have purchased please contact matnascommunity@gmail.com. we would love to help and resolve any problems

We accept returnes\exchanges within 14 business days of receipt of your package upon approval by MATNAS. Items must be returned in their original packaging and condition via registered insured mail. Please note that shipping charges are non-refundable, and you must pay for the return shipping. We recommend that any return made to us will be via a carrier that provides tracking information

In the event that a returned package is lost or damaged during shipment back, we will not be able to refund you. Once we have received the items we will refund the cost of the item. Shipping charges will not be refunded

When shipping your return please mark it as - Returned Goods

 

Shipping:

• Domestic delivery fee 30NIS, ETA 3 business days. International (EU, Japan, HK) Delivery fee 66NIS, ETA 5-10 business days. International (U.S and Canada) Delivery fee 80NIS, ETA 5-10 business days.

• The company can update shipping rates without prior notice.

• Shipping delays due to "force majeure" or events beyond the company's control are not the company's responsibility.

Returns:

• Return shipping charges are covered by the sender, but sending the replacement products is done at no additional cost (shipping fees).

• Customers can exchange non-defective products within 14 days of receiving their order, provided they are in their original packaging and undamaged.

• The exchange is subject to product availability on the website.

• The company reserves the right to cancel an order for various reasons, and any payments made will be refunded within 14 days.

• The company is not responsible for any errors in product descriptions, color accuracy, or delays in delivery.

 

 :Cancellations

1. Customers can cancel an order before shipment arrangements are finalized by providing written notice, including email or phone call, and receiving a confirmation that the item haven’t shipped yet.

2. If a customer wants to cancel an order after receiving it, they have up to two days from the date of delivery (excluding holidays) to do so, provided the product is unused, in its original packaging, and without any damage or defects. After this period, cancellation is not allowed, but exchange or credit may be an option.

3. If a product is returned due to defects or discrepancies with what was advertised on the website, the company will assess and may either replace the product or cancel the purchase, as determined solely by the company.

4. If a customer requests the cancellation of a purchase due to defects, the company will refund the amount paid for the product, including shipping costs.

5. For cancellation, a product must be in its original packaging, undamaged, and without any issues.

6. The company may also cancel an order in various situations, such as technical issues, inability to supply the products, pricing errors, or other circumstances. In such cases, the customer will receive a refund within 14 days, and the customer waives any claims related to the cancellation.